ORDER
Your order will be confirmed with a 5 digit order number (Eg: #22222). We ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to ordersupport@knide.co.in immediately with your order number and the changes to be made and the team will happily assist you.
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to ordersupport@knide.co.in immediately with your order number and the changes to be made and the team will happily assist you.
Purchases can be done through the following payment methods: Card, Amex and UPI. Please note that we are currently not accepting COD for online purchases.
At our brand, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next collection.
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on ordersupport@knide.co.in so that we can hold our shipment until you are available at the location.
DELIVERY
We ship and deliver all our orders Pan-India
All online orders are shipped from our Fulfilment Centre located in Mumbai.
We ship all orders within 24 hours of receiving them. Please check your spam folder in case our email was redirected there.
Kindly allow us 5-7 working days for your order to be delivered.
Most of our shipments get fulfilled by DTDC courier service which is the fastest domestic courier service provider.
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. Additionally, an order confirmation message is shared with you on your registered What’s app number.
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.
EXCHANGES
We have an Exchange Policy of 7 days from the date of receiving the product. Exchange can be done on the same product for the size and only once. To initiate an exchange, please write to ordersupport@knide.co.in
within 7 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
- the product/s are returned after use
- the products are damaged
- the products do not have all the tags
- the products are not in original packaging
- the products not in the condition they were received
Contact our customer service team at ordersupport@knide.co.in to initiate the exchange process. Provide your order number, details of the item you wish to exchange, and the reason for exchange. Our customer support team will reach out to you within 24 hours and will inform you to ship your order back to our Fulfilment Centre.
The order has to be shipped by the customer with the tracking ID sent to us on the same email thread where you have requested for an exchange.
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days
Cancellation and refund is unavailable against any orders as of now.
For more info, please drop us an email at ordersupport@knide.co.in and the team will be happy to assist you.
ORDER RECEIVED
If you have received a defective product, share images at ordersupport@knide.co.in and we will get back to you within 24 hours.
Once approved, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse. You will be eligible to select the same item or a new one from our website. The alternative exchange item should be of equal or greater value. If the desired item is of greater value, the price difference needs to be paid online through the link sent to you on email by ordersupport@knide.co.in.
Kindly drop in an email to ordersupport@knide.co.in with the order number as well as pictures proving the wrong item received. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship correct/missing item back to you.
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